Quality First Contact: Step by Step
Provides adjusters with a detailed guide on how to conduct an effective and professional initial interaction with claimants. This course covers key elements such as verifying loss information, setting expectations, and scheduling inspections.
Deployment Checklist
Prepares adjusters for successful deployments by outlining key tasks to complete before heading out. This course covers essentials like organizing personal care items, vehicle readiness, equipment checks, and ensuring all licenses and certifications are up to date.
Estimate Review: The Final Walk-Through
Teaches adjusters how to thoroughly review property damage estimates for accuracy and completeness. This course covers key areas like verifying line items, checking for sketch accuracy, ensuring compliance with guidelines, and reviewing pricing details.
Water Damage & Restoration Fundamentals
This course covers key topics such as identifying water damage types, understanding mitigation techniques, and ensuring proper restoration processes, equipping participants with the skills to handle water-related claims efficiently and accurately.
Calculating Depreciation, Labor Minimums and O&P
Focuses on the proper application of these key concepts in property damage estimates. This course teaches adjusters how to calculate depreciation accurately, apply labor minimums, and understand when to include O&P in claims, ensuring fair and accurate settlements.
Materials and Construction Basics
Introduces adjusters to fundamental construction concepts and commonly used materials in residential properties. This course covers the components of a home's interior, exterior, and roof, providing a strong foundation for accurately assessing damage and preparing estimates.
Ethical Excellence
Empowers adjusters to explore key ethical principles such as integrity, transparency, and fair treatment at their own pace. Through case studies and practical examples, participants gain a deeper understanding of ethical decision-making in claims handling.
The Photo Report
This course focuses on teaching you how to document damage and loss effectively for residential claims, covering how to annotate and describe the damage and sort the photos to align with the estimate flow.
Time Management Tools
This course is designed for claims adjusters who face the challenges of high caseloads, tight deadlines, and the need for precision in their work. By mastering time management, you can achieve increased productivity, reduced stress, and higher work quality.
Beyond the Claim
This course will equip you with the skills and techniques needed to build positive relationships with policyholders, handle complex interactions professionally, and leave a lasting impression of care.
Next-Level Field Claims
The course includes step-by-step lessons, scoping tools, checklists, templates, real-world scenarios, and expert tips to improve estimating, documentation, communication, and on-site decision-making—skills they can apply immediately in the field.
Counting the Hidden Costs
This course provides a clear, practical understanding of ALE, Loss of Use, FRV, and Business Income. Learners gain the skills to identify coverage triggers, calculate time-element losses accurately, and make defensible, policy-aligned decisions through real-world scenarios and guided exercises.
Scope Like a Pro: The Field Adjuster Guide
This course equips new field adjusters with the essential skills and knowledge to conduct thorough property assessments. From inspecting interiors to documenting measurements, this course covers everything you need to excel in the field.
Ladder Safety:
Essential Skills
This course provides essential knowledge and practical guidance for using ladders safely and effectively. Participants will learn how to select the right ladder for the task, conduct thorough pre-use inspections, set up ladders securely, and maintain proper climbing techniques.
Carrier Diary Notes & File Documentation
The course covers required note elements, compliance standards, timeliness strategies, QA expectations, and real examples of poor vs. strong files—helping adjusters protect themselves and pass reviews with confidence.
The Occupancy Factor
This course counsels adjusters on how to accurately identify, document, and communicate property occupancy—and understand how it impacts coverage, risk, and claim outcomes.
Builder's Risk 2.0
This course equips adjusters to confidently handle construction claims—covering policy structure, coverage triggers, endorsements, soft costs, and Texas regulations—while understanding why each rule and step matters in real-world practice.
Flood Claims Handling
This course quips adjusters with the knowledge and confidence to handle flood claims accurately and defensibly. Learners gain a clear understanding of flood policy forms, covered vs. excluded property, estimating rules, compliance deadlines, and NFIP requirements—reducing errors, audit risk, and career-limiting mistakes.
Total Loss, No Panic: Total Loss Rebuilds
Guides experienced adjusters step by step through scoping, coverage, rebuild timelines, ALE, contractor coordination, and documentation for total loss claims. Learners gain clarity, structure, and confidence to handle complex rebuilds defensibly from loss determination to final settlement.
Revisions, Supplements & Reopens
Learn how to handle revisions, supplements, and reopened claims without triggering QA red flags. This course teaches adjusters how to document changes, defend scope updates, and correct files cleanly—protecting credibility, compliance, and long-term deployability.
Carrier Guidelines & Compliance
This course equips adjusters to interpret carrier rules, document defensible files, avoid silent compliance killers, and build roster-safe habits. Learn how carriers review files, what QA flags, and how to protect assignments through repeatable, professional processes.
Catastrophe Readiness & Deployment Survival
Prepares adjusters for the real demands of CAT work—before, during, and after deployment. Learn how to accept the right assignments, survive the first 72 hours, manage pressure, protect your income, stay roster-safe, and position yourself for repeat deployments.
The First 72 Hours
of a Claim
This course teaches new adjusters exactly what to do from assignment to first submission—how to make contact, set expectations, document correctly, avoid early mistakes, and build files that close cleanly.