Desk Adjuster Fundamentals
The Desk Adjuster Fundamentals course is a 5-Day instructor-led training program tailored for new and aspiring desk adjusters seeking to build a strong foundation in claims handling from an office-based or home-based setting. This course covers the core responsibilities and workflows of desk adjusters, emphasizing the skills necessary for efficiently managing and resolving claims remotely.
Earn your Criss Academy Certified Adjuster Seal for this course!
Earn 21 Texas CE credits* upon completing the course.
Course Highlights
Course materials are included.
Claims Review and Investigation: Understand the steps for reviewing initial claim submissions, assessing documentation, and conducting thorough investigations.
Policy Analysis and Coverage Determination: Learn to accurately interpret policy language, identify coverage limits and exclusions, and apply this knowledge to claims processing.
Effective Communication: Master the art of clear, professional communication with claimants, field adjusters, and other stakeholders through various channels.
Documentation and Reporting: Gain expertise in documenting claim activities and creating detailed reports that adhere to industry standards and best practices.
Technology and Software Use: Familiarize yourself with common claims management systems and tools to enhance productivity and accuracy.
Time Management and Prioritization: Learn to manage multiple claims efficiently by prioritizing tasks and maintaining a consistent workflow.
Certificate of Completion: Attendees receive a certificate recognizing their training and newfound skills in Desk Adjuster Fundamentals.
*Completion of this course provides 21 Texas Continuing Education (CE) credits. Please consult with the Texas Department of Insurance or your licensing authority to confirm CE credit acceptance and fulfill any additional compliance requirements.