Cancellation & Refund Policy

  • At Criss Academy, we are committed to delivering high-quality educational experiences. While we strive to conduct every scheduled course, unforeseen circumstances—such as low enrollment or instructor illness—may necessitate the cancellation of a course. In the event of a cancellation by Criss Academy, you will have the option of receiving a full refund or transferring to another scheduled session at no additional cost.

  • We understand that unexpected events can prevent students from attending scheduled courses. Therefore, we have established the following Cancellation and Refund Policy to accommodate these situations while allowing us to maintain appropriate staffing and provide quality learning experiences.

  • General Cancellation & Refund Guidelines
  • Unless otherwise specified in the course description, the following cancellation and refund guidelines will apply:

  • - Full Refund: A full refund will be issued for cancellations made 14 or more days before the scheduled course start date.
  • - 50% Refund: A refund of 50% of the enrollment fees will be issued for cancellations made 3 to 13 days before the scheduled
  • course start date.
  • - No Refund: No refund will be provided for cancellations made less than 3 days before the scheduled course start date.
  • - Digital Content: Once an on-demand or self-study course has been started, no refund will be issued. If on-demand courses are
  • included in a package or curriculum, Criss Academy reserves the right to deduct the retail price of any on-demand course
  • started by the participant from any refund granted.

  • Materials Deduction
  • If any materials (such as manuals or USB drives) have been provided to the participant prior to cancellation, the cost of these materials will be deducted from any potential refund.

  • Notice of Cancellation
  • To cancel your enrollment, please contact Criss Academy at 214-907-1220 or via email at: info@crissacademy.com
  • Please note that any notice of cancellation received after 5:00 p.m. Cst. will be considered received the following day. All decisions related to this Cancellation Policy are made at the sole discretion of Criss Academy and are final.

  • Transfers
  • You may request a courtesy transfer to a future scheduled session in lieu of a refund, provided that the request is made up to 3 days before the scheduled course date. If a requested transfer would result in course enrollment falling below the required minimum, the transfer will not be granted, and the above refund policy will apply.

  • All courtesy transfers must be utilized within 6 months of the original class start date, and the original course fee will be applied to the new course. If the courtesy transfer is not completed within 6 months, the participant will be responsible for the full course fee, and no refund will be issued. Please note that courtesy transfers can only be offered once per enrollment.

  • No-Shows
  • Participants who fail to attend a scheduled course without prior notice (no-shows) will not be eligible for a courtesy transfer and will be responsible for the full course fee. Re-enrollment will be required to participate in the course at a later date.

  • On-Demand / Self-Study Course Refunds
  • Refunds will not be issued for on-demand or digital content once the course has been started. Each on-demand course has an expiration date by which it must be completed. Course materials will no longer be available after this date, and refunds will not be granted for courses that are not completed before the expiration date.